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Community Based Service Coordinator, Disaster Recovery

Overview
According to prescribed policies and procedures, under the general supervision of the Support Services Department the Service Coordinator assumes responsibility for coordinating programs and services to help clients maintain a good quality of life and age in place.
Responsibilities
ESSENTIAL FUNCTIONS AND BASIC DUTIES
Assumes responsibility for coordinating programs and activities for clients on a group basis.
Serves as a liaison to community agencies, network with community service providers, and seek out new services available to clients. Identify low cost service providers and/or negotiate discounts.
Engage all clients in the program to identify areas of need and make referrals to community agencies when necessary.
Develops a Resource Directory that includes a listing of state and/or local service providers. Examples include services to families, children, elderly clients, persons with disabilities and emergency assistance.
Links clients to educational events as needed that include subjects relating to health care, agency support, life skills and referral sources.
Assists the clients in building informal support networks with other clients, family and friends.
Engage volunteers within the community when appropriate based on National Church Residences Volunteer Policies and Procedures.
Represent National Church Residences on long term disaster recovery committees as needed.
Assumes responsibility coordinating services for clients on an individual basis.
Provides quality customer service to all clients including, but not limited to, answering questions, addressing concerns and assisting with basic needs.
Rapidly builds rapport with clients to enable needs assessment, service referral, and timely stabilization of client's issues. Coordinates with outside providers to ensure ongoing needs are met.
Assists clients in acquiring and utilizing desired community services such as housekeeping, meals, transportation, personal services, financial assistance, day care, counseling and other services requested within funder's guidelines.
Ensures all clients and staff are treated with respect and dignity, reports all complaints made by clients and/or families to the appropriate supervisors, reports all allegations of abuse to the appropriate authority, and any other corporate compliance items immediately.
Assumes responsibility for related duties as required or assigned.
Performs miscellaneous and specially requested tasks.
Adheres to all policies, procedures, terms and conditions set forth in the NCR Employee Information Guide (EIG), Policy and Procedure Guide (PPG), and facility handbook including, but not limited to, corporate compliance, drug free workplace, safe work practices, all federal, state, local regulations and laws.
Builds rapport with clients, while maintaining appropriate professional boundaries in order to assist clients to age in place successfully.
Manages time independently, completing required tasks and documentation within identified time frames.
Works autonomously and as part of a team to ensure that clients are provided the best opportunity to successfully age in place.
Responds to all communications (phone, email, fax, etc.) in a timely and professional manner.
Completes all professional trainings required by National Church Residences in a timely manner.
Utilizes a call-in time tracking system to log hours worked.
Documentation
Utilize appropriate documentation system to track all work done with clients
Completes all required paperwork with all clients who want to utilize the Service Coordination program.
Completes Care Plans with clients needing referrals and follows up on all services at and after implementation.
Completes program dismissal when clients' needs have been met and referral or service implementation has been established.
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PERFORMANCE MEASUREMENTS
Service Coordinator meets requirements outlined in Quality Assurance Review Process and Semi-Annual File Review Process (Reviews). The Reviews capture client assessments, client programs, policy compliance, and Education and Wellness Programs.All responsibilities are carried out in a manner consistent with NCR's Core Values of Mission, Compassion, Leadership and Professionalism.Completes training as assigned in Individual Education Plan.
Qualifications
EDUCATION/CERTIFICATION: A bachelor's degree in social work or a related field is preferred.
EXPERIENCE REQUIRED: Two or more years of experience in a social service delivery with elderly and/or family population. Demonstrated working knowledge of supportive services and other resources in the area served by the project. Demonstrated ability to advocate, organize, problem-solve, and provide results for the clients served.
SKILLS/ABILITIES: Good communication, comprehension and interpersonal skills.
Working knowledge of Windows, Microsoft Office Suite and World Wide Web which will be demonstrated by a passing score on a computer literacy test.



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